Nwachukwu Joshua

Versatile Professional | IT & Operations Specialist | Data & AI Automation Enthusiast

Kaduna, NG.

About

Highly analytical and results-driven professional with a background spanning IT infrastructure, operations management, and data-driven process optimization. Leverages expertise in network administration, AI automation (Zapier, Airtable, Notion), and data analytics (Excel, SQL, PowerBI) to enhance efficiency and drive organizational success. Eager to apply a unique blend of technical acumen and strategic problem-solving to contribute to dynamic teams.

Work

CADA hotels

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IT Support and Manager

Nassarawa, Nassarawa State, Nigeria

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Summary

Led IT support and infrastructure management, ensuring seamless network operations and providing technical supervision for staff within a hospitality environment.

Highlights

Resolved complex network and hardware challenges, minimizing downtime and ensuring continuous operational efficiency across hotel systems.

Designed and implemented robust network systems, integrating surveillance and communication hardware to enhance security and streamline internal communications.

Provided comprehensive support and supervision for IT staff, fostering a proactive problem-solving culture and improving service delivery standards.

De-Ebutex Intl. Resources

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Sales Supervisor

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Summary

Supervised sales operations and a team of representatives, driving performance to meet and exceed monthly and quarterly sales targets.

Highlights

Coordinated product sales and managed accurate entry of sales records, ensuring data integrity for performance tracking and strategic decision-making.

Orchestrated activities of sales representatives, consistently achieving monthly and quarterly targets through strategic planning and performance monitoring.

Developed and delivered comprehensive training programs for new and existing sales staff, enhancing product knowledge and sales techniques to boost team productivity.

Sonafem Agencies

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Junior Operations Personnel

Enugu, Enugu State, Nigeria

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Summary

Streamlined production and service delivery processes, supported departmental goal attainment, and enhanced brand visibility through strategic content development.

Highlights

Optimized production and service delivery processes, enhancing operational efficiency and improving overall client satisfaction.

Coordinated effectively with superiors to align operational activities with organizational and departmental goals, contributing to key achievements.

Maximized advertising efforts by developing engaging content for media relations, corporate communication, and social media posts, significantly boosting brand visibility.

Education

Madonna University

Elele, Rivers State, Nigeria
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Bachelor of Engineering Chemical Engineering

Certificates

Networks and Administration (Cisco)

NIIT Kaduna

Skills

Networking & Administration

Network Administration, Network Security, System Administration, Troubleshooting, Network Design.

Data Analysis & Analytics

Data Analysis, Excel, SQL, Power BI, Data Visualization, Reporting.

AI & Automation

AI Agent Development, AI Applications, Workflow Automation, Zapier, Airtable, Notion, n8n, Process Automation.

Operations Management

Process Optimization, Service Delivery, Strategic Planning, Team Coordination.

Sales & Marketing

Sales Coordination, Target Attainment, Staff Training, Content Development, Media Relations, Social Media Marketing.